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  • Build rapport with customers
  • Improve sales conversions
  • Increase CSAT scores
  • Reduce training costs
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A simple, yet brilliant concept, that is intuitively designed. No surprise our agents like Rapportbuilder.

Amit Luthra

VP Operations
Agents piloting the RapportBuilder tool have shown substantial improvement in their sales conversions and CSAT scores.

Krish Guha

AVP Product Marketing
RapportBulider

A web-based tool for call center agents to build rapport over the phone resulting in improved sales conversions and higher customer satisfaction scores

Based on the caller's location (area code or postal code), our patent-pending technology displays a smart widget on the agent's desktop with local information like weather, news, sports and local attractions along with scripts that help the agent build initial rapport and trust with the caller.

RapportBuilder gives the caller the perception

that the agent on the phone is smart, aware and
sophisticated to make relevant small talk.

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Caller agent customer owner
RapportBulider also gives the agent confidence to engage with the customer.

This favorable customer impression and agent confidence drives the rest of the call favorably, resulting in the improved sales conversions and customer satisfaction.

This is a web-based tool that you can start to use immediately! No IT integration needed-simply launch a URL from the agent's desktop.

Examples of scripts created in real-time include;
  • Based on the 617 area code, I believe you are calling from the Greater Boston area, right?

  • You are up early today, you must be a morning person – how can I help you?

  • Get ready for some shoveling - you have Snow coming your way tomorrow. By the way, does the Boston Area have good skiing?

  • Labor Day weekend is coming up – are you planning anything special this year?

  • I have heard that Faneuil Hall Marketplace is worth visiting in the Greater Boston area, right?

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